Client Success Manager
Salary Based on Experience
Job Description
We’re looking for a talented, detail-oriented client success manager (CSM) to join our amazing account management team. This role will be responsible for maintaining external communication with a number of clients, solving problems within the account management team, and ensuring the agency is meeting our clients’ marketing needs.
Responsibilities
- Responsible for managing the client relationship through effective communication, problem solving, and responding to requests
- Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these
- Identifying ways to grow client accounts through new business opportunities
- Keeping the team and the client up to date with useful knowledge
- Maintaining accurate records of meetings, decisions and next actions
Requirements
- Bachelor’s degree in marketing, communications or related field preferred, but not required
- A minimum of one year experience in a similar role within a marketing agency setting
- Organized, with strong attention to detail and time management skills
- Adept at working within a team of different people
- An effective communicator, both verbally and in writing
- Persuasive, able to sell work and ideas, and respond positively to feedback
- Flexible and able to solve problems
- Resilient and positive in difficult situations
- Able to juggle competing demands from clients and the agency
- Knowledge of digital marketing STRONGLY desired
- Knowledge of social media management a HUGE plus
- Extremely web and email savvy
- MS Office Suite proficient
- Ability to perform other duties as assigned