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Salary Based on Experience

Job Description

We’re on the lookout for an eager, talented client success assistant (CSA) to join our team. A CSA is a crucial support role within the larger client success department. When a new client signs on with our agency, there are dozens of tasks that need to be accomplished not only to ensure a proper onboarding experience but to set the tone for the duration of the client journey. This role is to provide capable backend (and some frontend) support spanning a variety of programs and tasks. The support provided will let our client success team focus on providing the top-notch customer service Melon Local is known for.

Responsibilities

• Deliver rapid and professional communication with the client onboarding team and especially within your team of client success managers (CSMs)
• Join CSMs for onboarding calls where you’ll establish your own relationship with clients and open the line of communication
• Organize and manage multiple issues and projects simultaneously while maintaining deadlines
• Handle Google Business Profile (GBP) optimizations for new clients including posting photos
• Create graphics via Canva
• Create ‘Meet the Team’ posts for new clients
• GBP tickets/suspensions/follow-ups with Google
• GBP Location groups
• Resolve Apple Map issues for clients
• Resolve Bing place issues for clients
• Out of Office (OOO) email cleanup for your CSMs
• Assist with general handwritten cards for your CSMs
• Check account blends
• Yelp reviews

Requirements

• BA/BS degree recommended, but not required
• 1+ years of customer service experience
• 1+ years of experience at tech company recommended
• Knowledge of digital marketing strongly desired
• Knowledge of social media management strongly desired
• Very comfortable with Google Business Profile listings
• Extremely web and email savvy
• MS Office Suite proficient
• Have or willingness to get certification in Google Ads, Google Analytics and Facebook Ads
• Organized, with strong attention to detail and time management skills
• Adept at working within a team of different people
• An effective communicator, both verbally and in writing
• Persuasive, able to sell work and ideas, and respond positively to feedback
• Flexible and able to solve problems
• Resilient and positive in difficult situations
• Ability to perform other duties as assigned
• Strong familiarity with desktop and phone-based applications

Salary Based on Experience

Job Description

We’re looking for a talented, detail-oriented client success manager (CSM) to join our amazing account management team. This role will be responsible for maintaining external communication with a number of clients, solving problems within the account management team, and ensuring the agency is meeting our clients’ marketing needs.

Responsibilities

• Responsible for managing the client relationship through effective communication, problem solving, and responding to requests
• Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these
• Identifying ways to grow client accounts through new business opportunities
• Keeping the team and the client up to date with useful knowledge
• Maintaining accurate records of meetings, decisions and next actions

Requirements

Salary Based on Experience

Job Description

We’re looking for a motivated, assertive and outgoing critical thinker to join our fast-growing digital marketing team. Your core responsibilities will include being the initial primary point of contact for our clients, walking them through our process and obtaining access to numerous accounts. You’ll pick up where the sales team left off and ensure a seamless transition to the client success management team.

Responsibilities

• Deliver rapid and professional communication
• Develop trust and positive relationships with clients
• Provide anticipatory guidance for questions or concerns
• Maintain a schedule of pre-determined email communication while also creating and sending unique responses and inquiries
• Translate product enthusiasm and capability into assisting clients with new products and services
• Motivated to engage with clients via video communication, phone, email or otherwise to educate, assist and provide an exceptional experience
• Provide program troubleshooting and solutions to clients while maintaining composure and client focus
• Organize and manage multiple issues and projects simultaneously while maintaining deadlines

Requirements

• BA/BS degree recommended, but not required
• 2+ years of customer service experience
• 1-2+ years of experience at tech company recommended
• Knowledge of digital marketing strongly desired
• Knowledge of social media management strongly desired
• General knowledge of the web development process desired
• General SEO knowledge desired
• Very comfortable with Google Business Profile listings
• Extremely web and email savvy
• MS Office Suite proficient
• Have or willingness to get certification in Google Ads, Google Analytics and Facebook Ads
• Organized, with strong attention to detail and time management skills
• Adept at working within a team of different people
• An effective communicator, both verbally and in writing
• Persuasive, able to sell work and ideas, and respond positively to feedback
• Flexible and able to solve problems
• Resilient and positive in difficult situations
• Ability to perform other duties as assigned
• Strong familiarity with desktop and phone-based applications

Salary Based on Experience

Job Description

We’re looking for a meticulous paid search assistant eager to launch a career in paid search with an unmatched digital marketing agency. This is a crucial role within our paid search team, providing competent assistance to our director of paid search and to the team as a whole as we strive to continually optimize PPC advertising for our thousands of clients across the country.

Responsibilities

• Campaign budget changes
• Campaign zip code changes
• Campaign CPC monitoring
• Campaign radius changes
• Identify/expand upon local keywords
• Handle offline conversions
• Change phone numbers in campaigns
• Make ad schedule changes
• AA Dashboard tasks
• Add/remove campaigns
• Change QLP
• Add MOA/TOA
• Remove Clickcease
• Link Google Business Profiles (GBP)
• Perform ongoing paid keyword discovery, expansion and optimization
• Research and analyze competitor advertising links
• Interact with the client success team to continually collect client feedback

Requirements

• Familiarity with managing PPC campaigns across Google, Microsoft Ads, Facebook, LinkedIn and others
• Knowledge of and willingness to learn more about performance marketing, conversion, and online customer acquisition
• Up-to-date with the latest trends and best practices in search engine marketing and social advertising
• Experience with website analytics tools e.g. Google Analytics, SEM Rush, Moz
• Strong analytical skills
• Familiarity with A/B and multivariate experiments
• Have or willingness to get certified in Google Ads, Google Analytics and Facebook Ads

Salary Based on Experience

Job Description

We’re looking for a junior to mid-level paid search manager to facilitate pay-per-click marketing activities on Google, Microsoft, as well as other search and display marketing engines such as Facebook and LinkedIn. Our ideal candidate is proficient in digital search and will work with our lead PPC strategist and external clients to maximize ROI, drive traffic and conversions. Experience with lead generation PPC a huge plus!

Responsibilities

• Execute tests, collect and analyze data, identify trends and insights in order to achieve maximum ROI in paid search campaigns
• Track, report, and analyze website analytics and PPC initiatives and campaigns
• Perform ongoing paid keyword discovery, expansion and optimization
• Research and analyze competitor advertising links
• Interact with clients – occasionally contributing to calls from a PPC perspective

Requirements

• Proven SEM experience and success managing PPC campaigns across Google, Microsoft, Facebook, LinkedIn and others
• Well-versed in performance marketing, conversion, and online customer acquisition
• Up-to-date with the latest trends and best practices in search engine marketing and social advertising
• Experience with website analytics tools e.g. Google Analytics, SEM Rush, Moz, Sreaming Frog, ahrefs
• Strong analytical skills and experience generating SEM reports
• Familiarity with A/B and multivariate experiments
• Have or willingness to get certified in Google Ads, Google Analytics and Facebook Ads

Salary Based on Experience

Job Description

We are looking for a forward-thinking social media content creator who has top-notch writing skills and a passion for cultivating a captivating social media presence! This role will be responsible for honing their conceptual and copywriting skills toward what is important for our clients’ social media presence, while working closely with the entire social media department to curate content at a high level.

Responsibilities

• Develop and curate engaging content for social media platforms: FB, LI and IG
• Collaborate with social media coordinator to create a social media calendar
• Proofread – check and double check for errors
• Curate and manage social media content for our clients
• Upload content to internal review platform for admin and client approval
• Assist in the creation and editing of written, video and photo content
• Maintain unified brand voice across different social media channels
• Monitor social media channels for industry trends
• Interact with users and respond to social media messages, inquiries and comments
• Review analytics and create reports on key metrics
• Lift 15-30 lbs whenever necessary
• Participate in social media photo and video shoots
• Sit for extended periods of time

Requirements

• Bachelor’s degree in marketing, social media management, communications or related field preferred, but not required
• Minimum of 2 years experience with B2C social media management or content creation
• Experience working at a Marketing Agency is a HUGE plus
• Experience with Canva or other content design software is a MUST
• Experience using social media management tools (Hootsuite, Sprinklr, SOCi, etc) is a MUST
• Experience using project management tools (Monday, Trello, Basecamp, etc) is a HUGE plus
• Experience with Facebook Ads (Meta Business Suite) is a HUGE plus
• Experience using Microsoft Office (Excel, Outlook) and Zoom is crucial
• Experience using Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools is a HUGE plus
• Experience using G-Suite products is a HUGE plus
• Excellent social listening skills
• Ability to understand historical, current, and future trends in the digital content and social media space
• Strong copywriting and copy editing skills
• Top-notch communication skills
• Impeccable time management skills with the ability to multitask
• Detail-oriented approach with ability to work under pressure to meet deadlines

Salary Based on Experience

Job Description

We’re looking for a creative social media designer who has a passion for cultivating a strong social media presence through epic graphic design! Amazing design chops both in Canva and traditional design programs are a must! Read on for more details…

Responsibilities

• Work simultaneously on multiple projects based on internal and external workload 
• Create a variety of visual designs for social media including infographics 
• Put together disparate elements of a design created by another professional, such as the icons, photographs, brand elements and other components necessary 
• Strategize with our marketing and sales teams to create cohesive designs for social media that reflect both our agency’s and our clients’ corporate cultures and goals 
• Develop and curate engaging content for social media platforms: FB, LI and IG
• Collaborate with marketing team to create a social media calendar
• Proofread – check and double check for errors
• Curating and managing social media content for our clients
• Assist in the creation and editing of written, video and photo content
• Maintain unified brand voice across different social media channels
• Monitor social media channels for industry trends

Requirements

• Bachelor’s degree in Fine Art Design, Marketing or related discipline is preferred, but not required
• Extensive experience with Canva, Illustrator, Photoshop and InDesign, specifically with print mockups, web design and multimedia presentation is a MUST
• 2+ years of experience in professional commercial design, B2C/B2B social media management, or content creation in general
• Experience working with Marketing Agencies is a huge plus
• Direct experience using social media management tools (Hootsuite, Sprinklr, SOCi, FB, etc) is a huge plus
• Experience with Microsoft Office (Excel, Outlook) and Zoom is a plus
• A solid understanding of both B2C and B2B marketing strategy
• Adaptive design eye and skills
• Great communication skills 
• Ability to absorb and apply constructive criticism from peers and clients 
• Strong portfolio required